Frequently Asked Questions
The Info You’re After
What are the payment options?
What are the payment options?
Paypal, Credit/Debit Card - we may accept cash payment if collection is arranged.
What are your postage options?
Livestock - Royal Mail Next Day delivery by 1pm - £9 (This price includes a heat pack)
Other items - £5
What days do you ship? Can I specify what day my order arrives?
We post livestock Monday-Thursday due to weekend delivery costing more, however, if this is required, please contact us to discuss. You may request specific delivery dates, however this may not be guaranteed due to weather, postal strikes or any other unforeseen circumstances. In instances of requests made at checkout, we may contact you prior to posting to ensure we have the correct information. We currently do not ship outside of the UK.
We may also be able to arrange a collection for anyone local to us, if this is something you would like to discuss, please email or message on our facebook page prior to placing an order.
Do you guarantee live arrival?
Yes. Guaranteed live arrival applies to all mainland UK orders. We must be notified within 6 hours of delivery if any livestock items are Dead on Arrival (DOA) and require photographic evidence with every claim.
Are your invertebrates sexed?
Any of our sexed stock will be indicated with one of the following:
M - Male
F - Female
MM - Mature Male
AF - Adult Female
Can I make requests when ordering?
Yes, any special requests can either be made using the ‘add a note’ section at the bottom of the ‘My Cart’ Page. Alternatively, you can email or message us on facebook with any requests prior to placing an order.
What does Arboreal/Terrestrial/Fossorial mean?
Arboreal - Tarantulas found in trees - these will require more vertical height than substrate and a vertical cork bark or similar to replicate the natural habitat.
Terrestrial - Tarantulas found on the ground - these will require a few inches of substrate in case they do some shallow digging or ‘redecorating’. These will also need a cork bark, plant pot or similar hide.
Fossorial - Tarantulas found under the ground - these will require very deep substrate and possibly a starter burrow. These are often known as the ‘pet holes’ of the tarantula world as they don’t come out very often.
Will you be attending/trading at any shows this year?
This year we will be attending the British Tarantula Society Show on the 17th May and we will be trading at the Western Invertebrate Show on the 19th July in Bristol and the Eastern Invertebrate Show on the 13th September in Bedford. Further information on the Bristol and Bedford shows can be found on the Invert Shows UK facebook page.
Do you buy people’s collections or surplus stock?
If you have any queries regarding us purchasing any livestock or collections from you, please contact us via email and we can discuss any possibilities. Please note that we will not accept any centipedes.
Do you/will you sell centipedes/reptiles?
Unfortunately we will not be selling centipedes as we don’t have suitable housing to keep them, ourselves and our other pets safe. As for reptiles, we do not currently have reptiles to sell but do hope to have the opportunity to sell them in the future.